Refund and Returns Policy
**Please see bottom of page for online order policies**

Overview

Our refund and return policy is valid for 30 days from the date of purchase. To be eligible for a return or refund, a receipt or proof of purchase is required. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. Special Order merchandise, sale items, cut fabric, kits, patterns, books, software, and embroidery designs are not eligible for return.

Sewing and Embroidery Machines that have been unopened may be returned within 3 days with proof of purchase; however, a restocking fee of 10% will be assessed. All other machine sales are deemed final, unless stated otherwise.

Any item that is returned more than 30 days after purchase is at the managers discretion with a 10% restocking fee

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

 
We will replace items if they are defective or damaged. If you need to exchange it for the same or similar item, the item must be unused and in the same condition that you received it. It must also be in the original packaging and proof of purchase is required. 

Class Policy

Payment for classes and events is required at time of registration. No refunds are given for cancellation within 7 days of class. Refunds are given for cancellations made 8 or more days prior to class date.

With paid registration, you will receive 10% off all class supplies purchased through the end of class. Free classes are not eligible for a merchandise discount.

Participation in a FREE class obligates you to purchase any required kits, fabrics, and patterns from Quilter’s Corner. Should you need to cancel for any reason, please let us know. Thank you for your understanding!

Machine Owner classes are free and unlimited for owners of machines purchased at Quilter’s Corner. If an owner’s class is cancelled within 7 days or no notice is given for cancellation, the next owner’s class will be charged a class fee.

Classes cancelled by the store are completely refundable; the customer will be given the option of receiving a store credit or reimbursement.

Special events may have unique policies. Please refer to event registration page.

Waitlist

Customers may choose to be waitlisted for classes or events, and will be assigned on a first-come, first-served basis. Payment is not required until the customer is formally slotted in the class or event.

Shipping returns

**All returns must be pre-authorized. Please contact us before sending any item back.**

To return your product, you should mail your product to: Quilter’s Corner, 1245 Sycamore Square, Midlothian, VA 23113

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Online Order Policy

Order Processing

• Most orders are processed within 1–2 business days.
• As a small business, please allow an extra business day for orders that include large volumes of cut fabric or bulky/heavy items.
• If you need your order by a specific date, please reach out to us as soon as possible, and we’ll do our best to accommodate your request.

 

Shipping

• All orders are shipped via Economy Shipping (3–5 business days).
• Shipping times may vary depending on your location and the carrier.
• Tracking information will be provided once your order has shipped.

 

Order Changes & Cancellations

• To make changes or cancel your order, please contact us within 24 hours of placing it.
• Orders canceled after 24 hours are subject to a 20% restocking fee, plus applicable shipping costs.
• We cannot guarantee changes after the 24-hour window if processing has already begun.

Need help?

Contact us at info@quilterscornerva.com for questions related to refunds and returns.